Frequently Asked Questions
Everything we get asked about pet care across Woodstock, Kennesaw, Acworth, and Marietta. Can’t find it here? Text 470-503-5661.
Pricing
What pet care costs, and the new-client offer.
New clients save 50% on all pet care services for 6 months from their first booking. Pet care starts at $14.99 per visit during that window, and the offer covers everything we do — drop-in visits, dog walking, extended day care, and overnight sitting.
All bookings include a 3.99% processing fee. Your exact price depends on the visit length, how many pets you have, and any options you add, and it's always shown in full before you pay.
General
How Georgia Pet Pal works and who we're a good fit for.
Georgia Pet Pal is a premium in-home pet care service offering drop-in visits, dog walking, and extended day time care. We keep your pets in the comfort of your home while you're away — fully insured, background-checked, and focused on clear communication with photo updates.
Tap the Book Now button, choose your service and dates, and complete a quick intake. From there, you'll book directly from your area's shared calendar — supported by a dedicated two-sitter team for reliable daily availability.
Rather than selecting a single sitter, your booking is placed onto your neighborhood's shared calendar, where one of two dedicated local sitters will care for your pets. This system provides consistent, familiar care while keeping availability flexible when you need it most.
Pet parents who want reliable, vetted, in-home care with real-time updates.
We currently serve the following Cobb and Cherokee counties.
Every Georgia Pet Pal service area is supported by a dedicated two-sitter team.
Absolutely! You can submit a last-minute request directly through your client portal. Just tap "Last-Minute Request," select your dates, times, and pets, and we'll instantly notify available Pet Pal Pros in your area. You'll get a text as soon as someone accepts. A small same-day service fee applies. If you prefer, you can also reach us directly at 470-503-5661.
Pet Care
Drop-in visits, dog walking, extended day care, and overnight sitting.
A drop-in visit covers feeding, fresh water, a potty break or walk, playtime and companionship, and any medications your pet needs — plus a photo update so you know how it went.
Yes. Our Pros are experienced with oral medications, and several are comfortable with more specialized care such as insulin injections. Let us know your pet's needs when you book.
You can request a tighter arrival window for an add-on fee: $3.00 per visit for a 2-hour window or $5.00 per visit for a 1-hour window. Otherwise we arrive within your selected time frame.
You can add optional cancellation protection at checkout for 10% of your booking, which lets you cancel eligible visits without the usual cancellation terms applying.
Yes. Overnight sitting keeps your pets comfortable in their own home overnight with dedicated, loving attention. Last-minute overnight requests include a $50.00 fee.
We follow your pet's exact routine — feeding, water refresh, litter cleanup or potty break, and playtime or walking. You'll receive photo/text updates each visit using our Pet Pal Paw Print™, a quick visual summary confirming what was completed.
Yes — book as many visits as needed. Many clients choose morning + mid-day + evening.
Yes. Dog walking focuses on outdoor exercise. Drop-in care covers feeding, litter/potty break, playtime, medication, and other routine needs.
Overnight Sitting is in-home overnight care from 11 PM to 6 AM, so your pet stays comfortable in their own home on their normal routine. Every night includes 30 minutes of free morning and 30 minutes of free evening care in addition to the overnight stay — feeding, potty breaks, and companionship. You'll receive updates through our Pet Pal Paw Print™, just like our daytime visits.
Yes — for pets who need extra support during the day, you can add optional daytime care visits on any day of your stay right in the booking flow. Add as many as your pet needs.
Overnight Sitting requires real planning around sitter availability, so please book at least 7 days in advance. You can schedule overnight stays up to 90 days ahead.
We provide Care Visits across Woodstock (including Towne Lake), Kennesaw, Acworth, and Northern Marietta — Cobb and Cherokee Counties.
When you select your sitter's arrival time, they're given a window to arrive at your location. Our standard arrival window is 3 hours, meaning your sitter may arrive up to 90 minutes before or 90 minutes after your selected time.
Upgrade options:
• 2-hour window — $3.00 per visit (within 60 minutes before or after)
• 1-hour window — $5.00 per visit (within 30 minutes before or after)
All care visits (drop-ins, dog walking, extended stay, and all-day care) must be cancelled at least 24 hours prior to the selected arrival time to receive full credit back to your account. Cancellations made within 24 hours of the scheduled visit time are non-refundable unless cancellation protection was added at checkout.
Because overnight stays reserve a sitter's availability well ahead of time, Overnight Sitting has a 7-day cancellation window. Please cancel at least 7 days before your first overnight to receive full credit back to your account.
Payment is collected automatically at the time of booking through our online portal.
Contact & Booking
Reaching us, lead times, and what to include when you get in touch.
The fastest way is to call or text 470-503-5661. We're available from 9:00 AM to Midnight, 7 days a week, and we typically reply the same day — usually within a few hours.
Yes — text is a great way to start a booking or request changes. We'll confirm everything and send you the official details through our booking system so you have everything in writing.
For most dates, reaching out at least 1–2 weeks in advance gives you the best chance of getting your preferred sitter and schedule. For holidays and peak travel times, the earlier the better — those can book up quickly.
Yes, we'll always do our best to help — though same-day or last-minute requests depend on sitter availability in your area. There is a $3 charge for each care visit booking request under 24 hours, and a $10 charge for overnight sit requests made under 7 days. Text or call us at 470-503-5661 with your dates, times, and location and we'll let you know what's possible.
To help us quickly match you with the right Pet Pal, please include:
• Your name and the area/zip code of your home
• Your pet type(s) and how many pets you have
• The dates and general times you'll need care
• Whether you're looking for care visits, pet sitting, or both
The more details you share up front, the faster we can confirm options for you.
If your pet may be in medical distress or needs urgent care, please contact your veterinarian or the nearest emergency animal hospital first. After you've contacted a vet, you can text or call us to let us know what's going on and we'll support however we can on the pet-sitting side.
Woodstock — Pet Care
Questions specific to Woodstock (30188, 30189).
Yes — 30188 and 30189, which together cover Towne Lake, downtown Woodstock, and the surrounding neighborhoods. If you're near the edge of either one, text us at 470-503-5661 and we'll confirm in a minute.
Woodstock has a dedicated two-Pro team, so it's one of two familiar people rather than a rotating cast. That's deliberate: it keeps your pets with someone they recognize while still meaning there's cover when one Pro is out sick or on holiday.
Yes — this is the single most common Woodstock booking we take. You choose the arrival window, we come while you're at work, and you get a photo update through our Pet Pal Paw Print™ so you can see how it went without having to ask.
Yes. Towne Lake sits inside 30189 and is fully covered — it's one of our busiest pockets in the city.
Acworth — Pet Care
Questions specific to Acworth (30101, 30102).
Yes — 30101 and 30102, from the Lake Acworth neighborhoods through the subdivisions off Cobb Parkway. Not sure which side of a boundary you're on? Text 470-503-5661 and we'll check.
Yes, and it's one of our most common Acworth bookings. Book only the visits you need — a Saturday morning and evening, a Sunday morning, whatever the trip actually calls for. There's no minimum number of days.
Acworth is covered by a dedicated two-Pro team, so it's one of two familiar faces rather than whoever is free that day. You'll meet your Pro before anything is booked.
Yes. Our Pros are experienced with oral medications, and several are comfortable with more specialized care such as insulin injections. Tell us what your pet needs when you book and we'll match you accordingly.
Kennesaw — Pet Care
Questions specific to Kennesaw (30144, 30066).
30144 and 30152, covering Legacy Park, downtown Kennesaw, Stilesboro, and the neighborhoods out toward Due West. Kennesaw is our home base, so coverage here is the densest we have.
Tell us when you book and we'll match the visit to the dog. A trail-conditioned dog often needs a longer or more active outing than a standard walk, and you can book multiple visits in a day if one isn't enough. We'd rather set it up right than have you wonder why your dog is still bouncing off the walls.
Often, yes — Kennesaw is where we have the most Pros, so short-notice requests are more likely to land here than anywhere else we serve. Submit a last-minute request in your portal and we'll notify available Pros straight away, or call us at 470-503-5661.
Yes. Overnight sitting keeps your pets in their own home overnight, and every night includes free morning and evening care alongside the stay. Overnights need at least 7 days' notice because they reserve a sitter's availability.
Marietta — Pet Care
Questions specific to Marietta (30064, 30152).
Not all of it — we serve northern Marietta, ZIP codes 30064 and 30066. That covers the Square and west side plus Sandy Plains and Sprayberry. If you're south of that we'd rather say so up front than take a booking we can't staff well. Text us and we'll confirm your address either way.
No — it's common here and we plan for it. When you book you can record gate codes, lockbox details, side-entry instructions and anything else your Pro needs. It's stored on your account, so it only has to be explained once.
Marietta is covered by a dedicated Pro team, so you'll see the same familiar faces rather than a different person each visit. You'll meet your Pro before anything is confirmed.
Yes, and most of our Marietta households have more than one. Additional pets are covered in the same visit — just add each of them when you book so your Pro knows exactly who they're expecting.
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